Shipping and Returns

Most orders are delivered within 2-4 working days (UK mainland), subject to any reasons outside of our control.
Our aim is to dispatch your order within 24 hours of receipt, during times of peak demand dispatch may take a little longer. 
If for any reason we are unable to deliver the particular items we will contact you by email.

If you are not satisfied with any purchase for any reason, you may return it within 14 days, unused, and in the original, undamaged packaging, for exchange or refund.
Neither refunds nor exchanges will be granted for items not returned in the same condition as supplied.

Returned items must include a note of your contact details and order number, ideally send us back the delivery note.
It is also useful for us know why you are making a return.
Please note that no carriage costs will be refunded. After 14 days all sales are final.
Exchanges will be subject to a further minimum carriage charge of £3.00.
This is in addition to your statutory rights, and does not affect those rights.
In the unlikely event that we supply an item incorrectly, or an item is faulty, a complete refund or exchange will be given.
We recommend that all returns be sent using a traceable service, such as Royal Mail's Recorded Delivery, and be insured, ecloud will not accept responsibility for items lost in transit to us. Return carriage costs will only be refunded for items sent in error by us or found to be faulty, and agreed as such by us. Return carriage will only be refunded to the value of the carriage paid on your original order, or the amount appropriate to the value of the item as per our carriage rules above. Customers choosing to use express services at a higher cost do so at their own expense.

Refunds will always be made to the same payment source as the original purchase.
Please call or email before sending returns. 
Returns must be sent promptly after contacting us, sales are final after 14 days.
It is not acceptable to contact us and then wait weeks before returning the goods.

Please note this returns policy applies to mail order sales only, and a different policy applies to counter sales.
Please ask about returns when buying in store.

Under European Union regulations, individual buyers have the right to cancel their orders within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer).
If the buyer chooses to cancel their order, they will have their payment returned.
Please see our returns policy above for further details regarding returns.
All returns should be made to our retail address, not our registered office address.
All transactions will be completed in Pounds Sterling 

eCloud Electronic Cigarettes
29 Station Road
S35 2XE

Telephone : 0843 2899 324
Email us :